To participate in RightTrack and Accident Assistance, you need a smartphone that has the following:
- GPS location capabilities.
- An accelerometer, gyroscope, and proximity sensors.
Some Android phones don't have these features. iPads, tablets, and Windows phones are not compatible. If your phone isn't compatible, you'll see an incompatibility message when you open the app.
What impact does the app have on my phone battery?The amount of battery used depends on the model of your phone. The app uses about the same amount of battery as other driving navigation apps. We recommend charging your phone while driving if you're taking a long trip. If your battery has 20% or less power, the Accident Assistance feature will not work and we'll stop collecting data in order to preserve your remaining battery.
How much data will the app use?
Data usage varies depending on the amount of engagement with the app. From a strictly trip-capture standpoint, the app uploads about 500-600KB of data per hour of driving. If you were to drive 1 hour/day for a month, it would equate to 18MB of data, a small fraction of a typical US data plan.
Liberty Mutual will not sell the data collected through participation in RightTrack. We may use the data as permitted by law, including for purposes of adjusting your auto insurance premium, servicing your policy, providing services related to RightTrack, developing rate or premium information, developing other services and benefits to offer to you or other customers, underwriting, for claims purposes, or for research. Please refer to the RightTrack Terms & Conditions and Accident Assistance Terms & Conditions for additional details on how Liberty Mutual protects your privacy.
How do I register in the app?
Once you enroll in RightTrack and download the app, you'll need to register using your Liberty Mutual online account information OR use the activation code from your welcome email. If you are not the primary driver, you will register using your activation code.
No, your driving data is only collected when the app detects vehicle movement. Your trip data might be delayed in uploading to the app when there is poor cellular data connection.